1. Introduction

At TrueJob.co, we strive to ensure that both freelancers and clients have a satisfactory experience. This Refund Policy outlines the conditions under which refunds may be granted.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• If a freelancer fails to deliver the agreed-upon service or if the service is significantly different from what was described.
• If a client cancels a project before any work has commenced.
• If both parties mutually agree to a refund.

3. Non-Refundable Situations

Refunds will not be granted if:

• The work has been completed and delivered as per the agreement.
• The client changes their mind after the service has been delivered.
• The client does not provide the required information for the freelancer to complete the task.

4. Dispute Resolution

In case of a dispute, TrueJob.co encourages both parties to communicate and resolve the issue amicably. If a resolution cannot be reached, TrueJob.co may intervene and make a final decision based on the evidence provided.

5. How to Request a Refund

To request a refund, please contact our support team at support@truejob.co with the details of your request. Our team will review the request and respond within [X business days].

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Please review it regularly to stay informed of any changes.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at support@truejob.co.